PAWSHARE CLUB TERMS OF SERVICE
Effective Date: 06 October 2025
Last Updated: 06 October 2025
Version: 2.1
INTRODUCTION AND ACCEPTANCE
These Terms of Service ("Terms") constitute a legally binding agreement between you and Pawshare Club Pty Ltd (ABN: 84685619443) ("we", "us", "our", "Pawshare Club") governing your use of our mobile application, website, and related services ("Services").
By accessing or using our Services, you agree to be bound by these Terms, our Privacy Policy, andCode ofConduct. If you do not agree, immediately cease using our Services.
KeyContactInformation:
Legal Inquiries: info@pawshareclub.com
Customer Support: info@pawshareclub.com
Privacy Matters: info@pawshareclub.com
Registered Office: 328 Swanston St, Melbourne VIC 3000
1. DEFINITIONS
"User" means any person who accesses or uses our Services "Content" means all materials, information, text, graphics, photos, videos, or other content
"Personal Information" has the meaning given under the Privacy Act
1988 (Cth)
"Pet Care Services" means pet sitting, walking, boarding, and related services facilitated through our platform
"Australian Consumer Law" or "ACL" means Schedule 2 of the Competition and Consumer Act 2010 (Cth)
2. ELIGIBILITY AND ACCOUNT REQUIREMENTS
Age Restriction: Our Services are exclusively available to individuals aged 18 years or older. By creating an account, you warrant that you meet this requirement.
Account Responsibilities:
Provide accurate, complete, and current information during registration Maintain the confidentiality and security of your account credentials Immediately notify us of any unauthorized use or security breach Comply with identity verification requirements when requested Ensure all account information remains up-to-date
Account Termination: We may suspend or terminate accounts that violate these Terms, engage in fraudulent activities, or pose safety risks to our community.
3. PERMITTED AND PROHIBITED USES
PermittedUses:
Access pet care services as advertised
Create user profiles and post appropriate content
Communicate with other users through our platform
Provide feedback and reviews in good faith
Report inappropriate behavior or content
ProhibitedUses: You must not:
Engage in fraudulent, abusive, illegal, or harmful activities Harass, threaten, or discriminate against other users
Post false, misleading, defamatory, or inappropriate content Violate intellectual property or privacy rights of others
Attempt to circumvent security measures or gain unauthorized access Use our Services for commercial purposes without written consent
Share account credentials or create multiple accounts without permission
Post content that violates animal welfare laws or promotes animal cruelty
Community Safety: We maintain a zero-tolerance policy for behavior that compromises user safety, pet welfare, or platform integrity.
4. PETCARE SERVICES AND RESPONSIBILITIES
Service Facilitation: Pawshare Club provides a platform to connect pet owners with service providers. We do not directly provide pet care services and are not responsible for the quality, safety, or legality of services arranged through our platform.
User Responsibilities:
Pet Owners: Provide accurate pet information, including medical conditions, behavioral traits, and emergency contacts when applicable
Service Providers: Maintain appropriate insurance, licenses, and qualifications as required by local law
All Users: Exercise reasonable care and judgment in all interactions and service arrangements
Safety and Insurance: We strongly recommend all users maintain appropriate insurance coverage. Pet care services involve inherent risks, and users assume responsibility for their participation.
Background Checks: We may conduct background checks on service providers, but do not guarantee their completeness or accuracy. Users should exercise independent judgment when selecting services.
5.USERCONTENTAND INTELLECTUAL PROPERTY
Content License: By submitting Content to our platform, you grant Pawshare Club a non-exclusive, worldwide, royalty-free, revocable license to use, modify, display, and distribute your Content solely in connection with providing our Services. This license terminates when you delete Content or close your account, except for Content that has been shared with other users.
Content Ownership: You retain ownership of your Content and represent that you have all necessary rights to grant the above license.
Content Standards: All Content must:
Be accurate, lawful, and not misleading
Respect privacy and intellectual property rights
Comply with our Community Guidelines
Not contain harmful, offensive, or inappropriate material
Content Moderation: We reserve the right to review, remove, or modify Content that violates these Terms or is otherwise inappropriate, but are not obligated to monitor all user submissions.
Intellectual Property Protection: Our Services, trademarks, logos, and proprietary technology are protected by intellectual property laws. Unauthorized use is strictly prohibited.
6. PAYMENT TERMS AND CONSUMER GUARANTEES
Payment Processing: All payments are processed securely through third-party providers. We do not store complete payment information on our systems.
Subscription Services: Premium features may be available through paid subscriptions with the following terms:
Subscriptions renew automatically at the end of each billing period (e.g., monthly or annually), unless cancelled
We may change plan prices or features; we’ll notify active subscribers in advance.
You can cancel any time via subscription page. Cancellation takes effect at the end of the current billing period (you retain access until then).
Assisted cancellation. If you can’t access your account or subscription page, email info@pawshareclub.com from your registered email address; we’ll process it and confirm by email.
All payments made through Pawshare Club are non-refundable unless otherwise required by law
When requesting a refund, email info@pawshareclub.com with: account email, invoice number, date, amount, and reason. We aim to respond within a few business days
We will refund or credit where:
Duplicate billing or our billing error occurs (refund of incorrect charges).
No refunds are available for change of mind or for any unused portion of a billing period once it has commenced, except as required by law (including the Australian Consumer Law) or under our 30-day Money-Back Guarantee for eligible campaign sign-ups.
We don’t control bank/issuer fees, currency conversion, or taxes applied by others. Those charges are your responsibility unless caused by our error.
Refund Policy: In accordance with Australian Consumer Law: Services must be fit for purpose and match descriptions
You may be entitled to refunds for services not delivered as promised
Refunds for digital content may be available if content is defective Processing fees may be non-refundable where permitted by law
When requesting a refund, email info@pawshareclub.com with: account email, invoice number, date, amount, and reason. We aim to respond within a few business days
Assisted cancellation. If you can’t access your account or subscription page, email info@pawshareclub.com from your registered email address
Consumer Guarantees: Nothing in these Terms excludes, restricts, or modifies consumer rights under the Australian Consumer Law, including consumer guarantees regarding acceptable quality, fitness for purpose, and compliance with description.
7. PRIVACY AND DATAPROTECTION
Data Collection: Our collection and use of personal information is governed by our Privacy Policy, which forms part of these Terms.
Location Services: We may collect location data with your consent to facilitate service matching and safety features. Location tracking can be disabled through device settings, though this may limit functionality.
Third-Party Analytics: We may use analytics services including Meta Pixel to improve our Services. You can opt out through your privacy settings or browser controls.
Data Security: We implement appropriate technical and organizational measures to protect your information, but cannot guarantee absolute security.
8. LIABILITY AND RISK ALLOCATION
Service Disclaimer: Our Services are provided "as is" and "as available." While we strive for reliability, we do not guarantee uninterrupted, error-free, or secure access to our platform.
Limitation of Liability: To the extent permitted by law, our liability for any claims arising from or relating to these Terms or our Services is limited to:
The amount you paid for Services in the 12 months preceding the claim, or
$100, whichever is greater
Excluded Liability: We are not liable for:
Acts or omissions of other users or third-party service providers
Loss of data, profits, or business opportunities
Indirect, consequential, or punitive damages
Claims arising from your breach of these Terms
Consumer Law Protection: Nothing in this section excludes liability that cannot be excluded under the Australian Consumer Law, including liability for death, personal injury, or misleading conduct.
Indemnification: You agree to indemnify and hold us harmless from claims, damages, and expenses arising from your use of our Services, violation of these Terms, or infringement of third-party rights.
9. DISPUTE RESOLUTION AND GOVERNING LAW
Governing Law: These Terms are governed by the laws of Victoria, Australia, and any disputes will be subject to the exclusive jurisdiction of the Victorian courts.
Dispute Resolution Process:
- Direct Resolution: Contact info@pawshareclub.com to resolve disputes informally
- Mediation: If direct resolution fails, disputes may be referred to mediation through appropriate official channels such as the Resolution Institute
- Court Proceedings: Unresolved disputes will be determined by Victorian courts
Consumer Dispute Rights: Nothing in this section affects your rights to pursue remedies through Victorian Consumer Affairs, the Australian
Competition and Consumer Commission, or relevant ombudsman services.
Class Action Waiver: You agree that disputes will be resolved individually, not through class action proceedings, except where such waivers are prohibited by law.
10. TERMINATION AND ACCOUNTCLOSURE
Termination Rights: Either party may terminate this agreement at any time:
By You: Through account settings or by contacting customer support
By Us: With or without cause, with reasonable notice except in cases of serious breach
Effect of Termination:
Your right to use our Services ceases immediately
We may delete your account and associated data in accordance with our Privacy Policy
Outstanding payment obligations survive termination
These Terms remain binding for matters occurring before termination
Data Retention: Following termination, we will handle your personal information in accordance with our Privacy Policy and applicable data retention requirements.
11. MODIFICATIONS AND UPDATES
Term Changes: We may modify these Terms at any time to reflect:
Changes in applicable law or regulation
New features or service offerings
Enhanced security or safety measures
Clarifications or corrections
Notification Process:
Where possible, Material changes will be announced with 14 days' advance notice
Notice will be provided through our platform, email, or other reasonable means
However, in certain circumstances — such as legal, regulatory, or security-related updates that require immediate implementation — we may make changes effective immediately. In such cases, we will notify users as soon as reasonably practicable after the change.
Continued use after the effective date constitutes acceptance of modified Terms
Rejection of Changes: If you do not agree to modified Terms, you may terminate your account before the effective date.
12. GENERAL PROVISIONS
Entire Agreement: These Terms, together with our Privacy Policy and Code of Conduct, constitute the complete agreement between you and Pawshare Club regarding our Services.
Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
Waiver: Our failure to enforce any provision does not constitute a waiver of that provision or any other rights.
Assignment: We may assign our rights and obligations under these Terms. You may not assign your rights without our written consent.
Force Majeure: We are not liable for delays or failures due to circumstances beyond our reasonable control, including natural disasters, government actions, or technical failures.
Survival: Provisions relating to intellectual property, liability, indemnification, and dispute resolution survive termination of these Terms.
13.CONTACT INFORMATION AND LEGAL NOTICES
Service of Legal Notices: Pawshare Club Pty Ltd
328 Swanston St, Melbourne VIC 3000
Attention: Legal
Email: info@pawshareclub.com
Customer Support: Email: info@pawshareclub.com
Phone: 0468 800 261
Privacy Inquiries: Email: privacy@pawshareclub.com
Regular Business Hours: Monday to Friday, 9:00 AM to 5:00 PM AEST
For urgent matters outside business hours, use the emergency contact procedures outlined in our Safety Guidelines.